Role Overview:

This role involves delivering personalized care and household support to service users based on individual care plans. Support workers play a vital role in ensuring service users' dignity, privacy, and independence while assisting with daily activities.

Key Responsibilities:

Personal & Practical Care :

• → Provide compassionate care and assistance to individuals with various illnesses and disabilities.
• → Support service users with daily routines, including dressing, washing, bathing, and using the toilet.
• → Assist with mobility challenges, physical disabilities, and the use of aids or personal equipment.
• → Offer sensitive care to individuals receiving end-of-life support.

Wellbeing & Engagement :

• → Encourage mental and physical activity by engaging in conversation, outings, and hobbies.
• → Participate in recreation activities to promote emotional well-being.

Household Assistance :

• → Perform light cleaning tasks, including making beds, tidying rooms, and managing laundry.
• → Prepare and serve meals, assisting with feeding when necessary.
• → Ensure safe and hygienic handling of personal and household items.

Administrative Responsibilities :

• → Maintain accurate and up-to-date care records, including daily logs and medication forms.
• → Document visits thoroughly, including tasks performed, observations, and any relevant changes.
• → Handle service users’ financial transactions responsibly, adhering to company guidelines.

Health & Safety Compliance :

• → Adhere to health and safety protocols, including infection control procedures.
• → Report and record any incidents or accidents immediately, no matter how minor.
• → Communicate any concerns regarding service users' health or behavior to management promptly.

Professional Conduct & Development :

• → Participate in regular training sessions to enhance care skills and service quality.
• → Engage in performance reviews and appraisals to support personal and professional growth.
• → Comply with all company policies, including confidentiality, data protection, and workplace safety regulations.

Additional Information :

Care workers may have opportunities for career growth within the organization based on skills, commitment, and ongoing training. The role requires a compassionate and professional approach while maintaining the highest standards of care and support.

Role Overview:

As a Care Coordinator at Infinity Care Solutions Ltd, your primary responsibility will be to ensure the continuity of care for all our service users. This critical role directly impacts the lives of individuals who depend on our services, fostering trust and consistency in the care we provide.

Key Responsibilities:

• → Collaborate with the Care Supervisor to maintain a reliable and professional team of support workerdfor our service users.
• → Use excellent problem-solving and decision-making skills to manage challenges under pressure.
• → Plan, organise, and allocate support workerdwith the appropriate skills and experience to deliver outstanding care tailored to each customer’s needs.
• → Prepare and manage care assistant rotas, minimising changes to schedules and reducing travel between service users' homes.
• → Respond promptly and efficiently to day-to-day adjustments in care and support packages.

Customer Engagement :

• → Build and maintain positive relationships with service users, their families, the local commissioning team, and the care team.
• → Accept referrals and place care visits accordingly
• → Act as a key point of contact, offering a sensitive and supportive approach to address queries about care and support.
• → Demonstrate an understanding of customer needs, ensuring a customer-focused and empathetic telephone manner.

Skills and Attributes:

• → Excellent planning, organisational, and IT skills to coordinate care services effectively.
• → Strong ability to think clearly and remain composed in high-pressure situations.
• → A commitment to providing the highest standards of care and support.

Role Overview:

As a field Supervisor, you will be instrumental in supporting our service users to live fulfilling lives on their own terms while ensuring they remain in control as much as possible.

Key Responsibilities:

• → Create and implement tailored care plans for each customer, reflecting their specific needs and preferences.
• → Collaborate with the Care Coordinator to match service users with support workers who possess the necessary skills, knowledge, and attributes to deliver exceptional care.
• → Introduce support workers to service users and maintain consistent communication to keep service users informed of any changes.
• → Build trusting relationships with service users, their families, staff members, and external professionals like district nurses, GPs, and occupational therapists.
• → Oversee the induction process for new care assistants, providing continuous training, guidance, and supervision.
• → Act as an assessor, mentor, coach, and trainer, ensuring support workers adhere to best practices and addressing performance issues when necessary.
• → Regularly monitor the quality of care services provided by support workers, taking corrective action to ensure excellence when required
• → Work flexibly to support, staff who may have evening or weekend schedules.

Skills and Attributes:

• → A compassionate, confident, and empathetic approach.
• → In-depth knowledge of the needs of individuals requiring home care, alongside best practices in social care delivery.
• → Strong communication skills to foster positive relationships with all stakeholders.
• → Ability to model and promote good practice, while confidently addressing performance challenges.
• → Excellent organisational skills and the ability to work independently.
• → Commitment to providing high-quality care and support to service users.

Additional Information:

• → Flexibility to work varied hours, including evenings and weekends, if necessary.
• → Ability to travel between service users' homes using your own transport.